Frequently Asked Questions | Elevior Spine Institute
About Elevior

Frequently asked questions

Quick answers about our care, our clinics, and what to expect. Don't see your question? Call (254) 245-9175 and our team will help.

About Elevior

What is Elevior Spine Institute?

Elevior Spine Institute is an interventional pain management practice in Texas. It brings together board-certified, fellowship-trained interventional pain specialists under one name, with 45+ pain experts, 14 clinics, and 4 surgery centers, serving Texas for more than 20 years.

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What is interventional pain management?

Interventional pain management is a medical specialty focused on diagnosing the specific source of pain and treating it with targeted, minimally invasive procedures such as image-guided injections, nerve blocks, radiofrequency ablation, and spinal cord stimulation. The goal is lasting relief and a return to daily activities, often without surgery.

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Where are Elevior clinics located?

Elevior has 14 clinics across Central and West Texas. Central Texas: Copperas Cove, Killeen, Lampasas, Temple, and Waco. West Texas and the Panhandle: Abilene, Amarillo, Brownwood, Lubbock Main, Lubbock South, Midland, Muleshoe, Odessa, and Snyder.

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Who are Elevior’s providers?

Elevior's care team includes board-certified physicians specializing in anesthesiology, physical medicine and rehabilitation, and interventional pain management, along with advanced practitioners such as nurse practitioners and CRNAs.

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Conditions & Treatments

What conditions does Elevior treat?

Elevior treats spine, nerve, and joint pain, including herniated discs, spinal stenosis, degenerative disc disease, spinal arthritis, sciatica, pinched nerves, neuropathy, neuralgia, complex regional pain syndrome, knee, shoulder, and hip pain, chronic pain, acute pain, and pain that continues after surgery.

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What treatments does Elevior offer?

Elevior offers non-surgical and minimally invasive treatments, including epidural steroid injections, facet and joint injections, nerve blocks, radiofrequency ablation, spinal cord stimulation, and minimally invasive spine procedures. Treatment plans are built around each patient’s diagnosis and goals.

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Do I need surgery for my back or neck pain?

Not necessarily. Elevior takes a minimally invasive first approach: the team exhausts conservative and minimally invasive options before anything more, so patients recover faster, with less downtime. A specialist can walk you through every option for your condition.

Can Elevior help if I still have pain after surgery?

Yes. Persistent pain after back, neck, or joint surgery is common and treatable. Elevior specialists evaluate the source of post-surgery pain and offer options such as targeted injections, nerve blocks, and spinal cord stimulation.

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Does Elevior offer diagnostic testing?

Yes. Elevior provides on-site nerve studies (EMG and nerve conduction studies) and works with modern imaging to pinpoint the source of pain before recommending treatment.

Appointments & Referrals

How do I schedule an appointment?

Request an appointment online, or call (254) 245-9175. One line reaches every Elevior clinic, and the team can answer questions, verify your insurance, and get you scheduled.

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Does Elevior accept my insurance?

Call (254) 245-9175 and the Elevior team will verify your insurance before your visit.

What are Elevior’s office hours?

Standard hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m., and Friday, 8:00 a.m. to 12:00 p.m. Clinics are closed Saturday and Sunday. Hours can differ by location, so call your clinic for its specific hours.

How do healthcare providers refer a patient?

Submit a referral online and the Elevior intake team will take it from there. Records and orders can be faxed to (254) 213-7771. For questions about a referral, call (254) 245-9175.

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What should I bring to my first appointment?

Bring a list of your current medications and allergies, any recent imaging reports (X-ray, MRI, or CT), notes on treatments you have already tried, and a description of your pain: where it is, where it travels, and what makes it better or worse.

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Billing & Records

How do I pay my bill?

You can pay your bill securely online at any time using the Make a Payment link at the top of every page.

How do I message my care team or see my results?

Existing patients can message their care team and view results through the patient portal.

How do I request my medical records?

Authorized individuals can request medical records by calling (254) 245-9175 or by submitting a written request to info@elevior.com.

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Get your quality of life back.

Request an appointment online and our team will reach out, or call the clinic nearest you to get started.

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